FAQs
Are the cookies vegan?
YES! All of our cookies are vegan, meaning they are made with ingredients that do not contain animal products. Check out the list of ingredients used in baking the cookies! When placing an order “regular” means vegan; “gluten free” means the cookies are vegan AND use gluten-free ingredients.
Are the cookies gluten free?
Please note that you would like cookies to be gluten-free. Not all of our cookies can be made gluten free. Although some cookies can be made gluten free, there may be cross-contamination. There may be slight traces of gluten because the kitchen used for baking also processes non-gluten-free items. The Conscious Cookes does its best to ensure there is no cross-contamination, but if you have celiac disease or are highly intolerant to gluten, please reach out to us with your concerns. We hope to create cookies that are delicious and available for you to enjoy despite your allergies!
Please note, gluten free cookies turn out slightly smaller in diameter than the regular vegan cookies, due to the difference in ingredients.
Do the cookies contain nuts?
Yes, some of the cookies do contain various kinds of nuts. Review our cookies and the descriptions to determine which cookies are nut-free, or check out the ingredient list. If you have a nut allergy please reach out with your concerns and we will do our best to alter the recipe to serve you nut-free, vegan cookies.
How do I place an order?
Only accepting local orders on St. Thomas, which will be scheduled for delivery/ pick-up in person. Accepted payments include cash, check or Venmo.
Please contact us with your order details and we shall respond with an invoice and coordinate a time for delivery/pick-up.
Orders are typically processed Monday-Thursday; baking, packaging, and delivery/shipping occurs Friday-Saturday.
How do I pay for my cookies?
Our PayPal payment option has been suspended, therefore orders can not be processed through our website. Accepted payments include cash, check or Venmo upon in-person delivery/ pick-up.
How will my cookies arrive?
After contacting us with your order, and receiving an invoice your cookies are packaged in compostable, eco-friendly containers with proper labels on the exterior.
Local orders may be picked up at a central location. Pickups are arranged via email with a date and time. There is an additional $5 delivery/pick-up fee which can be paid upon delivery.
What is the cost for shipping?
LOCAL ORDERS ONLY
Due to increased shipping costs, The Conscious Cookie has suspended shipments of cookie orders.
Our deepest apologies for any inconveniences!
How long until I get my cookies?
Please allow for 1-3 days for your order to be processed and confirmed.
Orders are typically processed Mondays-Thursdays, and scheduled for delivery/ pick-up on Fridays-Saturdays.
What if my order is delayed, or I can’t pick it up at the given time?
If an order pick-up is delayed, or an order is not picked up at the given location and/or time, the customer will be contacted and pickup will be rescheduled.
Can I make a return?
Once ordered and the order has been processed with an invoice confirmation, cookies may bot be returned. Please check out our return policy for more information.
How long will my cookies last?
Cookies should be consumed by the best by date on the package, but may stay fresh for a few days after that if stored in a sealed container. If located in a warmer environment, store cookies in the fridge or a dry, cool place for freshness. Cookies may be frozen in a freezer-safe container for up to 6 months.